- Shipping & Returns
Shipping & Returns
WE SHIP FROM CANADA, TO CANADA ONLY! Sorry, no international shipping available.
Where buying online means buying in Canada! No cross-border broker fees, high duty taxes, or volatile exchange rates!
ORDER PROCESSING TIME:
Your order will normally be shipped within 1-5 business days upon receiving your order. If there is a delay for whatever reason, we will contact you to let you know. You will be notified by email of any scuba gear or snorkel gear that are on backorder with an estimated time of delivery. You may decide to wait for the backorder items, delete them from your order, or have them shipped separately.
In a hurry to get your items? Let us know. There is a place on the order page to include a message with your order. Let us know if you need it by a certain date and we will let you know if there will be any issues or if express shipping will be required.
While we strive to ensure all goods are received by you in good working condition, it is inevitable that damage may occur during the shipping process. Your patience and understanding are appreciated in these situations. Please report by email to us any goods that are received in a damaged or poor working condition within seven days from the receipt of your order. In order to assess whether repair or replacement will be required, you may be required to ship the goods back at our expense for further investigation. We will do our best to ensure a timely resolution to any problems that may occur.
RETURNS & EXCHANGES:
Goods may be returned for a full refund (less shipping) within 30 days of purchase, goods must be unused and in original packaging. Please note, some special order items such as scuba tanks or special order items may include a restocking fee. Shipping costs to return items will be at the customers expense. Packages undeliverable and returned may be refunded in full, less the 2-way shipping expense. To return or exchange any items, please ship back to our Edmonton address and include a note or copy of your order that includes your name, contact info, and whether you want to exchange or return the items.
SPECIAL ORDER ITEMS:
The products you see on our website are products that we regularly stock in our store. We don't stock or show every product available with the brands that we promote and sell, but we can usually order them in on a "Special Order" basis. Because these products are not normally stocked in our store, there may be a restocking fee applied to those particular items if they are returned for refund. Contact us by email or phone if there is a product you'd like us to order in for you and we can quote you a price and let you know if any restocking fees would apply to the item.
Free Shipping: For orders of $250 or more (before taxes), shipping will be free to anywhere in Canada. Exclusions: For rural areas, Northern Canada, and the Maritimes, customers will be responsible for the portion of the shipping costs that exceed $35 (before taxes). You will be notified prior to shipping if this applies to you.
|Amount of Order||Shipping Cost|
|Less Than $95||$14.00|
|$95 - $249.99||$18.00|
|$250 or More||FREE! (See Exclusions Above)|
Your order of scuba gear or snorkel gear will normally be shipped from Edmonton, Alberta by Canada Post Expedited Parcel, unless a rush delivery is requested in which case additional costs may be associated with a rush shipment. You will receive an email with your tracking number information that can be used to track your order on the Canada Post website. All orders will require a signature at time of delivery or pick-up from the post office. Please watch your mailbox for pick-up instructions if you are not available to receive your shipment.
Below are estimates of shipping times with Canada Post. Please allow extra time in case of delays due to weather, acts of God, and seasonal burdens. For areas outside of the main centers mentioned, add 2-4 Business Days depending on location.
|Province||Destination||Canada Post Estimates|
|British Columbia||Vancouver||2-4 Business Days|
2-4 Business Days
1-3 Business Days
1-3 Business Days
|Saskatchewan||Regina||2-4 Business Days|
|Saskatchewan||Saskatoon||2-4 Business Days|
|Manitoba||Winnipeg||2-4 Business Days|
|Ontario||Toronto||4-5 Business Days|
|Ontario||Ottawa||4-5 Business Days|
|4-6 Business Days|
|Quebec||Montreal||4-6 Business Days|
|Quebec||Quebec City||5-7 Business Days|
|New Brunswick||Moncton||6-8 Business Days|
|New Brunswick||Saint John||6-8 Business Days|
|New Brunswick||Fredericton||6-8 Business Days|
|Nova Scotia||Halifax||6-8 Business Days|
|Newfoundland||St. John's||7-9 Business Days|
|Newfoundland||Happy Valley||10-12 Business Days|
|Yukon||Whitehorse||4-6 Business Days|
|Yellowknife||NWT||3-5 Business Days|
|Iqaluit||Nunavut||10-12 Business Days|
FRAUD PREVENTION MEASURES:
In order to protect ourselves and our customers from fraudulent transactions, we have taken several measures to protect your credit card information and created strict shipping policies. We do not record or keep your credit card information electronically or in hard copy. Your credit card information is processed through highly reputable and secure systems such as Moneris or Paypal. We ship only to billing addresses that have passed a strict fraud checking and address verification system. For this reason, we ship only to addresses that match the billing address of the credit card used for the purchase. This is to prevent transactions made with a stolen credit being shipped to a fraudulent address. If you have any questions, please contact us by email or phone.
Any applicable GST or HST will be added to the order based on the delivery destination. PST is not applicable. Our CRA GST Registration number is 861168268.